This website is run by BigChange. It is designed to be used by as many people as possible, regardless of age or disability.

This statement applies to all BigChange Customer Portal pages. The content is built to be accessible with common assistive technologies and different ways of using the website, which means you can:

  • Change colours, contrast levels and fonts using browser functionality.
  • Zoom in up to 200 per cent without problems.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver).
  • Read most of the website on devices without a screen, such as a braille computer.

We've also used plain and simple language principles to make content clear and easy to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Our commitment to accessibility

This website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 level AA, set out by the World-Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone. We designed all pages to encompass a wide range of disabilities that affect access to the Web, including:

  • Auditory
  • Cognitive
  • Language
  • Learning
  • Neurological
  • Physical
  • Speech
  • Visual

Feedback and contact information

Please contact us if you have any accessibility queries or concerns, including:

  • Problems accessing the information on this website.
  • An accessibility issue identified on the content.
  • Any positive or negative feedback about this website's accessibility.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations'). If you're unhappy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

We are committed to making this website accessible, in accordance with the Web Content Accessibility Guidelines.

Compliance Status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.


How our site looks and works is based on HTML5, and we test for and support the following browsers:

Browser Minimum Version Recommended Version
Chrome 84.0.4147.89 84.0.4147.89
Edge All versions All versions
Firefox 78.0.2 78.0.2esr
Safari Latest versions Latest versions

Technical specifications

This website relies on the following technologies to work with the combination of a web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Non-accessible content

Some parts of the website do not meet the AAA guidelines established by the Web Content Accessibility Guidelines (WCAG 2.1). The non-accessible content is listed below, together with an explanation and reference to the failed guideline.


  • Contrast (Enhanced): The visual presentation of text and images of text does not have a contrast ratio of at least 7:1.

Keyboard Accessible

  • Keyboard (No Exception): The signature field under the Sign Off Job page requires input depending on the user's movements.

Enough Time

  • Re-authenticating: We do not provide users with a mechanism to keep the form data after the Customer Portal session has expired.
  • Timeouts: The user's data is not preserved after periods of inactivity, and we do not provide a warning stating the duration of the inactivity timeout.

Input Modalities

  • Target Size: The target size of pointer inputs is smaller than 44 x 44 pixels.

Input Assistance

  • Help: Context-sensitive help is not available on the Customer Portal.
  • Error Prevention (All): Users cannot review or validate all form submissions. The feature is implemented only on pages that cause legal commitments or financial transactions.

Preparation of this accessibility statement

This statement was prepared on 19th July 2022. It was last reviewed on 22nd July 2022.

This website was last tested in July 2022. The test was carried out by BigChange.

A full Evaluation Report is available, containing information about how the website was tested.